Refund Policy

At Known Buds, we maintain strict quality control standards to ensure you receive the freshest and highest quality nutritional products. Because our products are consumable food items, we have a strict No Return or Replacement Policy.

1. General Rule: No Returns or Refunds

Once an order is placed and dispatched, it cannot be canceled, returned, or refunded under normal circumstances. We do not accept returns for reasons such as "did not like the taste," "changed my mind," or "ordered by mistake."

2. Exceptions for Damages or Incorrect Items

The only exception to our no-return policy is if you receive a product that is severely damaged in transit (e.g., seal completely broken, pouch torn) or if you receive an incorrect item.

To claim a replacement in these rare cases, you must adhere to the following procedure:

• Unboxing Video: You must record a clear, continuous unboxing video starting from the sealed courier package to the point where the damage or incorrect item is visible.
• Notification Window: You must notify us via WhatsApp or at knownbuds6@gmail.com within 24 hours of the delivery timestamp.

3. Resolution Process

If your claim is validated by our team via the unboxing video:

• We will dispatch a replacement product at no additional cost to you within 2-3 business days.
• In the rare event that a replacement is out of stock, we will issue a refund for the product value. Approved refunds will be processed via bank transfer or UPI within 5-7 business days.

4. Order Cancellations

If you wish to cancel your order, you must contact us immediately on WhatsApp. If the order has not yet been processed or dispatched from our warehouse, we will cancel it. Once an order is handed over to the courier partner, it cannot be canceled.